Last Updated: JUN 20, 2025
At Episcorenova ICT Solutions, we are committed to delivering high-quality digital solutions, IT services, and consulting tailored to your business needs. We aim for complete customer satisfaction. This Refund and Return Policy outlines the conditions under which refunds may be issued.
1. Services Covered
This policy applies to:
- Software development projects
- Subscription-based ICT services
- Cloud and hosting services
- Digital products (e.g., scripts, plugins, or templates)
- IT consulting or training services
2. Non-Refundable Items
Due to the nature of our business and digital service delivery, the following items are non-refundable:
- Customized software or solutions that have already been developed or delivered
- Consulting sessions that have been completed
- Project deposits or milestone payments
- Domain name registrations and third-party licenses
- Downloadable digital products (once accessed or downloaded)
3. Eligibility for Refunds
You may be eligible for a full or partial refund under the following conditions:
- Project cancellation before any work has commenced
- Duplicate payments or accidental overcharges
- Failure to deliver the agreed-upon service, as stated in the contract or proposal
- Technical issues with purchased digital products that we are unable to resolve within a reasonable time
To request a refund, you must contact us within 7 days of the issue occurring.
4. How to Request a Refund
To initiate a refund request, please contact us at support@episcorenova.com with:
- Your full name
- Email address used for the purchase
- Description of the service/product and reason for the request
- Any relevant transaction details or documentation
Our team will review your request and respond within 5 business days.
5. Refund Process
- Approved refunds will be processed using the original payment method
- It may take 7–14 business days for the amount to reflect in your account
- We reserve the right to offer credit or service replacement instead of cash refund in certain cases
6. Late or Missing Refunds
If you haven’t received a refund yet:
- First check your bank account again.
- Then contact your credit card company or payment provider.
- If you still have not received your refund, please contact us at billing@episcorenova.com.
7. Cancellations
For subscription-based services, cancellations must be made at least 5 business days before the next billing cycle to avoid being charged for the upcoming period.
8. Changes to This Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting to our website. Please review this page periodically.
9. Contact Us
If you have any questions about this Refund and Return Policy, please contact:
Episcorenova ICT Solutions
Email: support@episcorenova.com
Website: https://episcorenova.com
